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Customer Service Advisor

Red Recruitment
Posted 4 days ago, valid for a month
Location

Bristol, City of Bristol BS1 6WS, England

Salary

£27,000 - £28,000 per annum

Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • Red Recruitment is seeking Customer Service Advisors for a client managing medical claims for UK corporate healthcare schemes.
  • The position is based in central Bristol and offers a salary ranging from £27,000 to £28,000 per annum.
  • The role is permanent with a 35-hour work week and has a start date of January 6, 2025.
  • Candidates should ideally have previous experience in a claims background, particularly in the private medical insurance sector.
  • Strong customer service skills and attention to detail are essential for this role.

Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum.

The start date for this position is the 6th of January 2025.

Benefits and Package for a Customer Service Advisor:

  • Salary: 27,000- 28,000 per annum
  • Hours: 35 hours per week
    Contract Type: Permanent
  • Location: Bristol City Centre
  • Start date: 6th of January 2025
  • On going training and professional enhancement opportunities
  • Pension plan

Key Responsibilities of a Customer Service Advisor:

  • Obtaining medical evidence from providers to substantiate claims decision/treatment
  • Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims
  • Arranging care with the appropriate medical team/facility
  • Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
  • Dealing with queries in relation to clinical treatment or pre-authorisation requests

Key Skills and Experience of a Customer Service Advisor:

  • Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous
  • High standard of customer service and ability to demonstrate customer led thinking is required
  • Good knowledge of Microsoft packages
  • Able to work well both independently and as part of a team
  • A high degree of accuracy and attention to detail is required

If you are interested in this position, please apply now!

Red Recruitment (Agency)

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