Customer Service Advisor

Pertemps Bristol Commercial

Posted 2 days ago, valid for a month

Bristol, City of Bristol BS6 5EX

£13 per hour

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job title is Customer Service Advisor located in Avonmouth, Bristol, with an immediate start and a temporary ongoing duration that may lead to a permanent position.
The pay rate for this role is £13.00 per hour, and candidates are expected to have proven customer service experience, ideally with inbound order handling.
Key responsibilities include managing the complete customer journey, engaging with customers through various channels, and building strong relationships.
Candidates should possess excellent communication skills, strong initiative, and basic computer literacy in MS Office to thrive in a fast-paced environment.
This role involves collaborating with team members to improve service processes and participating in team meetings to share best practices.

Job Title: Customer Service AdvisorLocation: Avonmouth, BristolStart: ASAPDuration: Temporary Ongoing (potential to go permanent)Pay rate: £13.00 per hourWe are looking for a personable and engaging Customer Service Advisor to join a friendly team. In this role, you will be responsible for managing the complete customer journey interpersonal. You'll play a crucial part in building strong customer relationships and identifying upselling opportunities in a fast-paced, hands-on environment.Key Responsibilities:o Engage with customers via telephone, email, and website inquiries to provide timely, effective support.o Manage orders from enquiry through to completion, taking ownership of the customer journey.o Build and nurture strong relationships with regular customers, gaining a deep understanding of their needs.o Utilise product knowledge to advise customerso Communicate clearly and negotiate effectively to resolve queries in line with company policies.o Collaborate with team members to continuously improve service processes and performance.o Demonstrate initiative and adaptability in a fast-paced operational environment.o Maintain detailed and accurate records of customer interactions in the CRM system.o Pick up ad hoc admin tasks such as filing, paperwork and more.o Participate in team meetings and share best practices to enhance overall service delivery. Skills & Qualifications:o Excellent communication skills with the ability to build relationships.o Strong initiative and the ability to thrive in a fast-paced environment.Proven customer service experience, ideally handling inbound order (preferable)o Basic computer literacy in MS Office.

Apply now in a few quick clicks

Customer Service Advisor

Customer Service Representative

Customer Service Team Leader

EXCITING OPPORTUNITY Customer Service Officer, Bath