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- Taking Inbound Calls with Strong Customer Service:
- Answering calls promptly and professionally.
- Listening actively and responding with empathy.
- Ensuring consistent quality service per company standards.
- Using internal systems to accurately update customer information.
- Verifying data accuracy and adhering to security protocols.
- Assisting with Policy/Agreement Queries:
- Providing clear and helpful information on policies/agreements
- Addressing customer inquiries and resolving concerns effectively.
- Transferring Calls to Relevant Departments:
- Identifying and transferring calls needing specialized assistance.
- Ensuring smooth handovers and minimal customer wait times.
- Verifying caller identity through security protocols.
- Maintaining data protection standards and reporting any security issues promptly.
- Candidates must have previous customer service experience
- Excellent communication and empathy skills
- Strong Attention to detail
