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Customer Service Coordinator

Morgan McKinley
Posted 23 days ago, valid for 7 days
Location

Bristol, City of Bristol BS6 5EX

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Temporary Customer Support Coordinator position is located in Bristol (BS32) and offers a pay rate of £14.39 per hour, equating to an annual salary of £28,000 plus bonuses.
  • The role requires candidates to have experience in customer support, ideally with a background in processing orders and handling customer inquiries.
  • Working hours are Monday to Friday from 9.00am to 5.30pm, with a hybrid working pattern that allows for two days of remote work after approximately six months of training.
  • The position is temporary, lasting between 6 to 12 months, and includes responsibilities such as producing quotations, managing customer orders, and ensuring high levels of customer service.
  • Candidates must be available to start ASAP and will benefit from parking facilities at the office location.

Job Title: Temporary Customer Support CoordinatorLocation: Bristol (BS32) Pay rate: £14.39 per hour (salary equiv £28,000) + bonusHours: Monday to Friday, 9.00am - 5.30pmWorking pattern: Hybrid with 2 days WFH (after training completed 6 months approx) Parking at office location: YesStart date: ASAPDuration: 6-12 months +

An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for a ongoing temporary basis

This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service

Duties required but no limited to:

  • Processing service requests from customers
  • identify suitable engineers and dates to attend site
  • Proactively communicate with customers to resolve issues in a timely manner
  • Producing quotations using SAP, confirming and documenting price and site availability to customer
  • Processing customer orders
  • Communicating with credit controllers regarding credit checks / issues.
  • Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
  • Reviewing systems to identify improvements to processes and procedures
  • Prioritise mail to maintain customer satisfaction.
  • Maintaining responsibility for administrative and customer service support

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.