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Hays is working with a production company in Bristol who are looking for a Customer Service Lead on a temporary basis for around 3 weeks. Pay for the role is £13.33 per hour. The organisation offers flexible working. The main duties of the role include:
- Lead customer response on phone, email and text via ticketing system, helping to resolve any issues with their orders
- Overseeing customer reviews via Trustpilot, following up with these where appropriate, managing the customer complaints process via database ensuring the information is disseminated to the right people in the kitchen, tech, science or marketing as appropriate
- Provide administrative support to the operations team
- Dispatch operations - oversee the performance and management of the courier service, ensuring deliveries are to expected KPIs and looking at exceptions and parcel tracking
- Lead first customer contact post-purchase on phone
What you'll need to succeed
- Great people communication skills and excellent telephone manner
- Self-starter - ready to drive and build the role
- Good at reporting and a sound understanding of KPI and tracking
- Work well on your own or as part of a team
- Highly proficient in Microsoft packages and applications
- Ability to learn new systems
- Great organisational and time management skills
- Accurate with great attention to detail
- Ability to multitask across various tech platforms
- Fluent in English both verbally and written
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
