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Pertemps Bristol Commercial
Posted 7 hours ago, valid for 14 days
Bristol, City of Bristol BS1 6WS, England
£31,500 - £31,501 per annum
Full Time
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Sonic Summary
- A long-established manufacturing company in Central Bristol is seeking a French Speaking Customer Service Advisor.
- The role offers a salary of £31,500 and requires experience in a fast-paced customer service position.
- Working hours are Monday to Thursday from 07:45 to 16:00 and Friday from 07:45 to 13:00, allowing for an early weekend start.
- Key responsibilities include providing quotations, managing customer inquiries, and supporting field sales staff.
- The position is a 12-month fixed term contract with the possibility of extension, and fluency in French is essential.
Our client who are a long-established manufacturing company are looking for a French Speaking Customer Service Advisor to join their team in Central Bristol
Working Hours 07.45 - 16.00 Monday - Thursday 07.45 - 13.00Friday
You will work for a fantastic team and every Friday you get to finish work at 1pm to start your weekend
Salary 31,500
12 months fixed term contract with the possibility of being extended
Main Duties
o Provide an accurate and efficient quotation service aiming to send out quotes within 48 hrs, meeting agreed deadlines and following up all quotations on a planned basis with the relevant Business Managers, updating the CRM package as appropriate.
o Input data into the CRM package, ensuring accuracy.
o Gain a general knowledge of all products, their application and pricing.
o Provide fast and accurate information to customers, demonstrating excellent customer service at all times.
o Deal with all customer enquiries and complaints within the designated geographic areas in a professional manner within 48hrs.
o Liaise with and support field sales staff, make travel arrangements.
o Proactively search on the database for customers' sites where AFG tests may be required, inform the relevant field sales staff, make appointments as appropriate.
o Scheduling installations in designated territory and making travel arrangements.
o Co-ordinating Service Technician's appointments on the Installation Calendar, organising installation documents and client paperwork
o Generation of PCET reports and ensuring information is passed to the customer within a reasonable time.
Skills Required to be successful
o Experience in a fast-paced Customer Service oriented position.
o Computer literate with experience in the use of databases (training in internal systems will be provided).
o Experience of working with little supervision and the ability to prioritise own work.
o Technical background useful but not essential.
o Fluent in French, essential.
o Fluency in another European language, in particular Spanish, desirable.
o Good telephone skills, listening skills important.
o General all round admin skills, with excellent written communication skills.
o Flexible working attitude
o Willingness to occasionally travel to exhibitions and trade shows in designated areas. Will involve overnight stays away from home.
o Attention to detail and accuracy.
Excellent Benefits
25 days holiday
Profit share (paid twice yearly, July & December)
Medicash (provides benefits such as cover for routine dental treatment 110 pa, optical 110 pa, prescriptions 30 pa)
On site parking
If you are interested in applying for this fantastic French Speaking role then please click apply
