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Monday - Friday | 08:30 - 1730 | Office Based
Cherry Professional are recruiting for a I.T Engineer in the Bristol area for a fast growing I.T solutions company.
They are seeking an outgoing and professional individual looking for a new challenge.
Key details:
- Act as the primary contact for IT queries and tickets, prioritisingbased on ITIL standards
- Software installations, updates, and Office 365 maintenance
- Password resets and user management across IT platforms
- Work to completion on escalated technical issues, bringing in additional resources as needed
- Accurately log all work and updates against tickets/projects
- Basic network and broadband diagnostics
- Suggest and implement IT improvements for clients
- Maintain and create documentation
- Assist with client information requests, audit queries, and ISO certifications
- Develop and manage client relationships in collaboration with the CSM team
- Provide outstanding customer service through face-to-face interactions, phone calls, and ticket updates
- Ensure accurate and up-to-date records in the ticketing system
- Resolve or escalate tickets, with an emphasis on resolving most issues
- Coordinate with the Night Shift team for seamless ticket handovers
- I.T Engineer
What they are looking for:
- Proficient in Microsoft Windows Server, Active Directory, and Microsoft 365
- Excellent working knowledge of operating systems to include Windows 10 and 11, Mac OS and Microsoft Windows Server
- Strong organisational skills with a proven track record in a customer service environment
- Professional communication skills with both technical and non-technical stakeholders
- Self-motivated with a logical approach to problem-solving and continuous learning
- Team player with experience in networking, particularly with HP, MikroTik, and MikroTik or Unifi Wireless APs
- Excellent phone manner and ability to provide clear IT support face to face and over the phone
- MSP / Service Desk experience is preferred for the I.T Engineer role
Benefits:
- Bonus Scheme
- Birthday off
- Flexible holiday scheme
- Competitive salary
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
