Senior Service AdvisorLocation: North BristolSalary: £30,000 Plus BONUSHours: Monday - Friday, 8am - 6pm, plus 1 in 3 Saturdays, 8:30am - 2pmBenefits: Excellent company benefits packageWe are seeking a customer-focused and enthusiastic Service Advisor to join a busy car dealership in North Bristol. This role is ideal for someone with a strong background in customer service who is motivated to go above and beyond to deliver outstanding service experiences and build lasting customer relationships.You must have experience of working in a car dealership this is essentialMain Duties and Responsibilities:Customer Service: Serve as the primary point of contact for customers, handling service requests and repair requirements with professionalism and efficiency.Workshop Liaison: Coordinate with the workshop team to monitor the status of repairs and ensure timely progress through the service system.Job and Invoice Management: Manage computer-based jobs, purchasing, and invoicing processes to protect both the customer's and the company's financial interests.Fault and Repair Communication: Inform customers of any faults or repair needs identified, providing them with clear, accurate solutions and cost estimates.Record Maintenance: Maintain accurate customer records, including vehicle details and service histories, for efficient follow-up and future service needs.Aftersales Knowledge and Upselling: Stay informed about aftersales products and services, and upsell where appropriate to meet customer needs.Database Management: Ensure the customer database is continuously updated and maintained accurately.Essential Skills and Requirements:Customer Service Focus: A genuine passion for delivering outstanding customer service and the ability to resolve issues quickly and professionally.Computer Literacy: Strong computer skills, with experience using IT systems and applications relevant to customer and workshop management.Adaptability and Multi-Tasking: Able to manage multiple tasks and adapt swiftly in a fast-paced environment.Effective Communication: Strong communication and influencing skills, with the ability to clearly and concisely explain complex information to customers.Organisational Skills: Capable of scheduling work effectively, balancing customer needs with the capacity of the workshop.Attention to Detail: Ability to prioritise and manage workloads with attention to process adherence and accurate record-keeping.Full UK Driving Licence: Required for this role.If youre ready to join a dynamic team and thrive in a customer-centric environment, please email your CV to .

Senior Service Advisor

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