Service Advisor

Position: Service Advisor
Location: Bristol
Salary: 27,500 Basic | OTE 33,000 (Bonus schemes, Commission, & Overtime)
Working Hours: Monday - Friday, 07:30 - 17:30 / 08:00 - 18:00 on rotation
Saturday: 08:00 - 12:30 (on rotation, paid at overtime rates)
Sunday: CLOSED
Holiday Entitlement: 30 days (inclusive of Bank Holidays)

Are you a customer-focused individual with a passion for delivering exceptional service? Join our family-run dealership group in Bristol, representing major brands such as Renault, Dacia, Citron, Peugeot, and Volvo. With a rich history spanning over 90 years, we are dedicated to maintaining the highest standards for our customers and investing in our employees' growth and wellbeing.

• Salary & Benefits:
  • 27,500 basic salary with an OTE of 33,000 through bonus schemes, commission, and overtime.
  • Progression Opportunities: Work with a multi-franchise dealership group, offering the chance to grow and advance your career within brands like Citron, Dacia, Peugeot, Renault, and Volvo.
  • Pension Scheme & Life Assurance (death in service benefit).
  • Exclusive Discounts on new and used vehicles.
  • Colleague Referral Bonus of up to 1,000.
  • Training: Extensive in-house and manufacturer-approved training programs.
  • Additional Benefits: Discount on MOT & servicing (for you and your family), Cycle to work scheme, and access to a 24/7 employee assistance helpline with designated mental health first aiders.

• Customer Service: Respond to customer enquiries, book vehicles for service/repair, and provide quotations using the dealer system.
• Vehicle Drop-Off & Collection: Organize customer drop-off and collection requirements.
• Service Updates: Review vehicle history, identify additional work requirements, and keep customers informed about their vehicle's status.
• Liaison with Workshop: Communicate customer needs to the workshop team, ensuring smooth workflow and accurate documentation.
• Invoicing & Payment: Create invoices for completed work, handle payments, and ensure all paperwork is completed accurately.
• Customer Handover: Explain the work carried out and the invoice to customers during vehicle handover, promoting additional products and services where relevant.
• Problem Solving: Handle customer complaints and queries, resolving issues to mutual satisfaction.
• Manufacturer Relations: Liaise with manufacturers or warranty providers to handle warranty claims and authorizations.
• Documentation: Maintain customer records and ensure smooth workshop operations.
• Product Knowledge: Stay updated on manufacturer bulletins and promotional offers to provide the best service.

• Customer-Focused: Passionate about delivering high-quality service with excellent communication and organisational skills.
• Team-Oriented: Able to work well in a fast-paced, team environment with shared objectives and performance goals.
• Detail-Oriented: Ability to process detailed information and handle administrative tasks effectively.
• Experience: Previous experience in a service advisor role or customer service environment within the automotive industry is beneficial.
• Driving Licence: A full UK driving licence is required.

We are a family-run business with a deep-rooted commitment to our staff. We believe in developing our employees through extensive training, offering opportunities to grow and advance within the business. Many employees have been with this company for over 20 years, progressing from junior roles to senior management. We're passionate about cars, but even more passionate about our people.

Take the next step in your career with a company that values loyalty, commitment, and growth.
To apply, send your CV to (url removed).

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.