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Service Advisor

Pertemps Bristol Commercial
Posted 12 hours ago, valid for 19 hours
Location

Bristol, City of Bristol BS6 5EX

Salary

£26,000 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Advisor position is located in North Bristol with a salary of £26,000 per year.
  • Candidates should have a strong background in customer service and be motivated to deliver outstanding service experiences.
  • Key responsibilities include serving as the primary contact for customers, managing service requests, and coordinating with the workshop team.
  • Essential skills required for the role include effective communication, computer literacy, and strong organisational abilities.
  • A full UK driving licence is also required for this position.
Service AdvisorLocation: North BristolSalary: £26,000Hours: Monday - Friday, 8am - 6pm, plus 1 in 3 Saturdays, 8:30am - 2pmBenefits: Excellent company benefits packageWe are seeking a customer-focused and enthusiastic Service Advisor to join a busy car dealership in North Bristol. This role is ideal for someone with a strong background in customer service who is motivated to go above and beyond to deliver outstanding service experiences and build lasting customer relationships.Main Duties and Responsibilities:Customer Service: Serve as the primary point of contact for customers, handling service requests and repair requirements with professionalism and efficiency.Workshop Liaison: Coordinate with the workshop team to monitor the status of repairs and ensure timely progress through the service system.Job and Invoice Management: Manage computer-based jobs, purchasing, and invoicing processes to protect both the customer's and the company's financial interests.Fault and Repair Communication: Inform customers of any faults or repair needs identified, providing them with clear, accurate solutions and cost estimates.Record Maintenance: Maintain accurate customer records, including vehicle details and service histories, for efficient follow-up and future service needs.Aftersales Knowledge and Upselling: Stay informed about aftersales products and services, and upsell where appropriate to meet customer needs.Database Management: Ensure the customer database is continuously updated and maintained accurately.Essential Skills and Requirements:Customer Service Focus: A genuine passion for delivering outstanding customer service and the ability to resolve issues quickly and professionally.Computer Literacy: Strong computer skills, with experience using IT systems and applications relevant to customer and workshop management.Adaptability and Multi-Tasking: Able to manage multiple tasks and adapt swiftly in a fast-paced environment.Effective Communication: Strong communication and influencing skills, with the ability to clearly and concisely explain complex information to customers.Organisational Skills: Capable of scheduling work effectively, balancing customer needs with the capacity of the workshop.Attention to Detail: Ability to prioritise and manage workloads with attention to process adherence and accurate record-keeping.Full UK Driving Licence: Required for this role.If youre ready to join a dynamic team and thrive in a customer-centric environment, please email your CV to .

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.