Service Assistant x 2

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

Salary: £11.50 per hour

Contract/duration: Fixed-term until 2 January 2025

Hours/working pattern/hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You're likely to be working 2 to 4, five hour shifts a week, including weekends, Boxing Day and New Years Day.

Interviews: 14 November 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Programming & Partnerships Manager, you’ll be part of a team working at Tyntesfield to deliver a busy programme of events and activities over the Christmas period.

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, helping in the carpark or supporting our Christmas event programme. We are particularly looking for help with running our Christmas carousel for visitors, including taking payments and managing queues.

Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.