Income Officer

We have an opportunity for an Income Officer to join a Customer Accounts Team in Bristol.This is a full-time permanent role with a mix of home, office, and field working.The role:As an Income Officer, you'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures, and you'll be responsible for managing the end-to-end process.As part of this role, you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, managing evictions, and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their homes as well as occasionally attending court hearings.To be successful in this role you'll need:Experience in income management or debt recovery/collectionKnowledge and experience of either social housing, homeownership, or the private rented sectorExcellent customer service skillsA working knowledge of welfare benefitsTo be a self-starter with a proactive approach and possess the ability to work without close supervisionEffective decision-making skills, a diplomatic and confidential approach, and the ability to prioritise a busy workloadAs you'll need to travel in this role, having a car and a full driving licence is essential.

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