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Location: Bristol/Bath
Salary: £40k £42K + Bonus
Position Available: Scheme Manager (Multi-site)
Are you a driven and a professional in property management? I'm partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you.
Key Responsibilities:
Office Administration
- Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required.
- Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners.
- Develop, revise, and update office documentation as needed.
- Manage staff holiday schedules and records of absences due to illness.
- Oversee timesheets and ensure accurate hours are submitted for payroll.
- Address student inquiries and requests via the generic site email address.
- Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash.
- Ensure timely rent payments from students and implement credit control for any rent arrears.
- Maintain spending and revenue within budgetary targets.
- Conduct regular team meetings to keep staff informed of changes in company policies and procedures.
- Manage existing nomination agreements.
Customer Care and Pastoral Support
- Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies.
- Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life.
- Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy.
- Coordinate social events with student input.
- Monitor and update various social media platforms regularly.
- Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change.
Business Development
- Arrange and conduct sales viewings for potential customers.
- Represent the business at university open days.
- Utilize online resources and social media to promote the Student Castle brand.
- Formulate and implement new marketing strategies.
- Establish and sustain strong relationships with universities and other educational institutions.
Facilities Management Support
- Log and report maintenance issues to the facilities team.
- Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements.
- Coordinate with external contractors for maintenance issues beyond in-house capacity.
- Notify students of necessary works and access requirements to their rooms.
- Maintain updated servicing and maintenance records.
- Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems.
- Collaborate with FM team to explore new maintenance and service partner options.
Additional Duties
- Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends.
- Conduct regular inspections of student flats and document findings.
- Manage the summer deep cleaning and maintenance program.
- Recruit new staff across departments when required.
- Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines.
Skills:
- Excellent communication skills
- Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems
- Ability to handle customer complaints with professionalism and confidentiality
Perks and Benefits:
- Private dental insurance
- Private medical insurance
- Sales Incentive Scheme
- Bonus Scheme
Kindly proceed by clicking the 'Apply' button. I anticipate the opportunity to engage in further discussions regarding this position.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
