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IT Service Desk Team Lead
Bristol City Centre
Hybrid
£40,000
We're hiring an IT Service Desk Team Lead to manage and support a dynamic service desk team in Bristol. You'll lead day-to-day operations, ensure efficient issue resolution, and drive service improvements whilst also engaging in project work.
Key Responsibilities
* Lead and support the service desk team, ensuring efficient resolution of IT issues
* Act as the escalation point for technical problems and service requests
* Conduct team performance reviews, provide feedback, and support professional development
* Manage hardware setups, equipment monitoring, and IT stock
* Oversee service desk processes, ensuring SLAs and KPIs are met
* Manage relationships with third-party vendors
* Contribute to process improvements and IT project work
* Maintain clear documentation of issues and resolutions
Key Skills
* Proven experience in 2nd and 3rd line IT support, providing technical resolutions in a Microsoft environment
* Experience in team leadership/management, including handling escalations and driving team performance
* Strong knowledge of Microsoft technologies (365, Windows, Active Directory, Azure, Intune)
* Familiarity with IT service management tools (e.g., ServiceNow, Jira)
* Proactive, can-do attitude with strong troubleshooting and problem-solving skills
* Excellent communication and stakeholder management skills
Why Join?
* Hybrid working (3 days remote)
* Be part of exciting IT projects
* International travel opportunities
* Annual bonus, 26 days holiday, pension scheme, enhanced parental leave
* Welcoming culture, focused on collaboration and support
Ready to take the next step in your leadership journey? Apply now and join a team where your skills will make an impact!
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement.
ea Change Group is the trading name for ea Consulting Group Ltd. Services offered are those of an Employment Business and Employment Agency. eacg is committed to equal opportunity and diversity, and all applicants with suitable experience and qualifications will be contacted. Our T&C's and Privacy Policy can be found at
