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Microsoft 365 Engineer (M365)
Company: World-Leading IT Solutions Provider
Location: Fully Remote 100%
Job Type: Full-Time
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About Us: We are a global leader in IT solutions, committed to delivering innovative and efficient services to our customers. We are seeking a highly skilled Microsoft 365 Engineer (M365) to join our team. This is an excellent opportunity to work with cutting-edge technologies and drive customer success through seamless deployment and adoption of Microsoft Office 365, EMS, and Windows 10 products.
Job Overview: As a Microsoft 365 Engineer, you will be responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365, EMS, and Windows 10 products. You will work closely with partners, Microsoft Enterprise Services engineering and support teams, field sales organizations, and Office 365 business groups. This role involves leading customers and partners through the Onboarding technical process, ensuring a smooth transition to the cloud, and driving service consumption.
Key Responsibilities:
- Lead a set of Microsoft 365 customers and partners through the Onboarding technical process.
- Plan, manage, and execute a complete Onboarding experience for Cloud customers.
- Maintain a strong working knowledge of the service and take ownership of service improvements.
- Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and reducing costs.
- Share knowledge through solution documents, contribute to social media, and engage proactively in technical communities.
Key Business Metrics:
- Customer and Partner Onboarding Satisfaction.
- Time and cost reduction during Onboarding.
- Reduction in reactive support incidents.
- Increased Microsoft 365 Service Consumption.
Required Competencies:
- Microsoft Office 365 / EMS / Windows 10 Technical Competency: In-depth knowledge of Office 365 services and architecture, including other cloud products.
- Intune Technical Competency: Broad knowledge of Intune or other mobile device management software.
- Advanced Technical Skills: Proficiency in PowerShell, Active Directory, Web Services, troubleshooting, and driving adoption across collaborative workloads in O365, such as Teams, SharePoint, and Yammer.
- Cloud Competency: A broad understanding of Cloud services and products, including industry transformation towards 'cloud-only' services.
- Problem-Solving: Strong ability to conceptualize, troubleshoot, and implement solutions.
- Networking Skills: Medium or advanced skills in networking, including switches, routers, and firewalls.
- Customer and Partner Focus: Proven experience driving positive business impact through a deep understanding of customer and partner needs.
- Strong Communication Skills: Ability to drive recommendations and prioritize effectively across customers, partners, senior executives, and organizational boundaries.
- Initiative and Adaptability: Ability to work in a fast-paced, high-stress environment while balancing multiple demands and addressing shifting priorities.
- Collaboration: Ability to work in a multi-cultural environment and adapt to customer needs, building strong relationships and becoming a trusted advisor.
- Ambiguity Management: Comfortable with ambiguity, with the ability to guide customers toward clarity and actionable insights.
Experience Requirements:
- Minimum of 3 years of Technical Support experience (Tier 2 or 3 roles), including at least 1 year of experience supporting Enterprise customers.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
