Reservations Sales Executive

Red Recruitment is recruiting a Reservations Sales Executive in Clifton, Bristol to join our client who provides accommodation to those looking for a mix of both a boutique hotel feel with the freedom and flexibility of serviced apartments.

This is a great opportunity for those with previous customer service experience particularly in a customer-facing role. The salary for this position is 25,100 per annum and increases to 26,100 after 4 months.

Benefits and Package for a Reservations Sales Executive:

• Salary: 25,100 per annum
• Salary rises to 26,100 after 4 months
• Hours: 37.5 hours per week, Monday - Friday, hours between 8am - 8pm and 1 in 6 weekends, 9am - 5.30pm
• Contract Type: Permanent
• Location: Clifton, Bristol
• Annual bonus of up to 10%
• Quarterly bonus
• 22 days annual leave (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets
• 2 free stays in company properties per year
• Social and friendly office environment

Key Responsibilities of a Reservations Sales Executive:

• Providing consistent outstanding and delightful guest booking experiences
• Taking responsibility for understanding, meeting and exceeding your objectives and commercial KPIs
• Answering telephone, emails and chats, resolving any issues in a professional manner
• Handling reservations and general guest queries and product information requests in an efficient and timely manner
• Identifying opportunities to reduce unnecessary contact, improving policies and processes
• Maintaining accurate records of all communications within the relevant databases

Key Skills and Experience of a Reservations Sales Executive:

• Ideally, you will have sales and customer service skills
• You should have good people management skills
• Previous experience in a customer support or customer-facing role ideally in hospitality is preferred
• You should be able to use your own initiative
• Excellent written and verbal communication is required
• You should have a positive and upbeat attitude as well as have good time management and organisational skills

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)