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Previous experience within Interiors, floors or Tiles is preferred but not essential.
The successful candidate will be a member of the Retail Team, the incumbent is responsible for actively selling our extensive portfolio of tiles to trade and retail customers, while providing knowledgeable help and advice in a professional, personalised and friendly manner.
MAIN RESPONSIBILITIES
- Greet and engage with customers in a confident and proactive way and ascertain what each
- customer wants or needs, without being overbearing.
- Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and
- provide the customer and the company with the necessary paperwork associated with the sale.
- Use initiative to upsell where appropriate.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,
- and security practices.
- Continually learn about the product ranges.
- Watch for and recognise security risks and thefts and know how to prevent or handle these
- situations.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answering questions regarding the store and its merchandise.
- Describe the range of products and explain the use, operation, and care of them to customers.
- With the help of the rest of the team, ensure good housekeeping is maintained a clean and tidy
- shop is essential.
- If required, help customers to their vehicle with purchased product.
- Update store displays, in accordance to company procedures.
- Assist with the unloading and organising of internal and external deliveries.
- Assist with the loading, transporting and delivery of goods to customers in a timely, safe and polite
- manner.
- Assist with the maintenance of an organised, efficient sample room and warehouse. Ensuring all
- products and orders are accurately labelled.
PERSON SPECIFICATION
To succeed in this role the person we are looking for should possess the following characteristics.
- Strong customer focus with a willingness to engage with both trade partners and end consumers.
- Approachable, friendly, polite & engaging.
- A proactive, self-starting attitude.
- A good communicator.
- Well-presented and confident.
- Have a flair for design and colour.
- Reliable and trustworthy.
- A problem solver.
- Numerate and accurate.
- Organised.
- Able to take instruction.
- Able to lift product.
- Enthusiastic for change and new ideas.
- Be creative, imaginative and energetic.
- Reliable and able to work unsupervised.
