Sales Support Coordinator

Location: Bristol, BS30

Job type: Permanent contract/ full time in office

Hours: Monday to Friday 07:30am - 1700pm

Salary: up to £40k DOE

As the Sales Support Coordinator you will play a vital role in support customer enquiries that come into the Business through webchats and any email enquiries. You will be confident in managing inbound calls from customers and have the ability to resolve any questions or queries effectively. In addition, as the Sales Support Coordinator you will use a CRM system to upload customer quotations and requirements.

The role of the Sales Support Coordinator is a fast paced and busy one but a role that plays a pivotal role within the sales team. You will be very much a team player with excellent communication skills and thrive in a friendly yet busy environment.

So, if sounds like you and you thrive on building customer relationships and are currently seeking a new and exciting career working within an established brand, then this is the perfect opportunity for you

Main Duties :

Respond promptly to incoming requests for aftersales support from customers within few hours.

Keep an accurate and updated log of all dispatches to customers and follow up in a timely manner to ensure satisfaction and secure additional aftersales business.

Manage all inquiries for spare parts by providing quick quotations and following up to secure orders, while collaborating with relevant teams to guarantee ontime delivery.

Oversee all service contract work, both planned and reactive, and work closely with the operations and scheduling department to ensure maximum efficiency.

Focus on achieving sales growth in this area of the business.

Plan, prepare, and visit existing customers when necessary, based on age qualification.

Deliver a strong account management service for all allocated accounts by managing inquiries via phone initially, conducting timely quotation followups,

Proactively seek referrals from existing clients and collaborate effectively with other function managers.

Maintain CRM daily with details of customer contact, activity, opportunities and pipeline management

Closing date: 14/11 /2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.