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The Company:Our client is a well-respected and established Franchisee business who has celebrated it’s 20-year anniversary this year. It operates across a number of key business sectors and provides a tried and tested platform to business professionals who wish to grow and develop their own businesses. The company are customer focused, passionate and love what they do! They genuinely value their employees and to evidence this are now an employee-owned company.
The Job:To support the provision of health and safety services to clients both locally and nationally, to maintain and develop a client base, attend, client meetings including annual renewals and acting as an ambassador for the business at external networking meetings and events. Meet business response times and quality standards, making every customer contact a positive experience.
Key responsibilities:Build and maintain effective and positive lasting relationships with clients, business partners and suppliers Provide a first-class service and professionalism at all times Provide general 'good sense’ commercial Health and Safety advice to clients Regularly attend customer/client meetings to discuss health and safety provision and services Support in the development of junior H&S Advisor/s and Assistant H&S Advisor/s Act as a liaison for our client’s licensees, supporting and answering enquiries Provide prompt and accurate responses to queries, support Licensees and strive to build a positive relationship with the network Create and maintain documentation for clients such as risk assessments, policies, safe systems of work and accident investigations Carry out audits against legal compliance and best practice, attend and contribute to H & S committees Prepare client reports and other documentation on behalf of the companyMaintain an understanding of a company/clients’ responsibilities under health and safety legislation Update internal policies and procedures in line with legislative or client changes Monitor quality and identify service improvementSupport and provide ideas and content for the health and safety newsletter Attend networking events and seminars to represent the business, generate new leads and increase brand awareness Attend internal sales and business development meetings Attend client renewal meetings and, meet with clients to address their needs, update them and discuss the service provisions Report on new clients and any cancellations to the team monthly Work with the Finance department to ensure all work is invoiced accurately and in a timely mannerRelationship Management; Build and maintain positive relationships with all clients and key stakeholders and work closely with the group of businesses
Qualifications and experience required for this role; NEBOSH National General Certificate (Level 3) Tech IOSH Must have a minimum of 3 years experience in a similar Health & Safety role across a variety of sectors/industries, Construction industry experience would be welcomed but not essentialMust have a Full clean driving licence A good working knowledge of Health and Safety Law Experienced and competent in completing risk assessments e.g. COSHH, fire, lone working, manual handling etc Experience in customer facing roles, able to produce detailed reports and action plans and write policies, procedures, safe systems of work, contractor accreditations etc.
The Person:Excellent communication, telephone, and organisational skills as well as IT literate and experienced in Microsoft packages including Word, Excel and PowerPoint Written accuracy and attention to detail is paramount and a flexible, commercial and sensible approach towards Health and Safety matters Commercially aware of needs of small and medium sized businesses and able to work flexibly Able to use your own initiative in solving problems and work as part of a teamThe Benefits: 23 days holiday on joining + 1 Family day + 1 additional holiday day after 1 years service + 8 days bank holiday, 5% matched Pension, Health Cash Plan, Performance related bonus (tax free) and the long-term benefit of an employee-owned company. Plus membership to their workplace wellbeing benefits programme. Car Allowance of £2,500 per annum plus mileage allowance at 18p per mile.
