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The Company
Our client is an award-winning business who pride themselves on delivering best in class IT Services to SMEs across the UK.
About the Account Manager Role
Our client is seeking a highly motivated and results-driven Account Manager to join their growing IT Managed Services team. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, understanding their IT needs, and providing them with exceptional service.
As Account Manager you will have the following responsibilities.
Manage a portfolio of SME clients, ensuring customer satisfaction, retention, and growth
Build strong relationships with clients, understanding their IT needs and requirements
Proactively identify and propose new IT solutions that meet the client's business objectives
Work closely with the technical team to ensure the delivery of high-quality IT services to clients
Act as a point of escalation for client issues and ensure swift resolution
Maintain accurate client records and provide regular reporting to senior management
Attend client meetings and contribute to the development of account plans
Work closely with the wider teams in Sales and Marketing effectively.
What are they looking for?
Proven experience in a customer-facing role, with a focus on account management within IT Managed Services
Excellent communication, interpersonal, and negotiation skills
Ability to work under pressure, manage multiple tasks and projects, and meet deadlines
Strong technical knowledge of IT infrastructure, networks, and cloud services
Proactive, self-motivated, and able to work independently
A demonstrable track record of growing an account base in an IT Managed Services environment.
Whats on offer?
A basic salary up to £45,000 with an OTE north of £80,000
A Car Allowance + Company Benefits
An award-winning working environment that puts an emphasis on developing their staff.
