Helpdesk Advisor

Juice Recruitment is excited to be supporting a leading security and facilities management company in their search for a Flexi Helpdesk Operator to join their team in Bristol.

This is a fantastic opportunity to work in a professional and fast-paced environment, providing essential support to operations, clients, and contractors. The role requires a proactive and detail-oriented individual with strong communication and multitasking skills.

About the Role:

As a Helpdesk Operator, you will play a crucial role in ensuring seamless communication across all accounts. You will be responsible for managing inbound and outbound calls, prioritising tasks, and maintaining accurate records in a dynamic helpdesk environment.

Key Responsibilities:

• Process and manage all incoming telephone traffic, ensuring calls are handled efficiently and in line with client procedures.
• Prioritise incoming requests via the Helpdesk dashboard and escalate issues when necessary.
• Accurately log and maintain records on all company databases.
• Respond to and action all email correspondence in a timely manner.
• Identify and report any operational issues or delays to the management team.
• Support the Helpdesk Supervisor and Manager in daily tasks and assist in training sessions when required.
• Attend and contribute to regular team meetings, assisting with follow-up actions.
• Maintain a professional and courteous telephone manner at all times.

About You:

• Previous experience in a helpdesk or similar customer-focused role.
• Strong communication skills with a confident telephone manner.
• Highly organised with excellent attention to detail and the ability to multitask.
• A proactive, problem-solving mindset with a 'can-do’ attitude.
• IT proficient, particularly with Outlook and Excel.
• Flexible in working hours and able to adapt to shifting priorities.
• Must have a UK Drivers license and FT access to a car.
• Must be based within a 45-minute commute of Bristol, BS14.

What’s on Offer:

• A dynamic and supportive working environment.
• Full training provided with opportunities for career development.
• Competitive salary and benefits package.
• A chance to be part of a growing and reputable organisation.

If you are looking for an exciting opportunity within a fast-paced and rewarding role, we would love to hear from you!