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Hays are working with a law firm in Bristol to support with the recruitment of a permanent 1st line support engineer. The role is paying up to c£27,000 and offering flexible hybrid working typically one day per week in the office, Bristol city centre.
In the role you will act as the first point of contact for helpdesk calls supporting users remotely and face to face. You'll provide excellent customer service and technical support and escalate issues into the 2nd / 3rd line engineers. Some exposure of hands-on hardware / desktop would be beneficial. You'll need to ideally have 1 / 2 years' experience in a similar IT support environment. Experience with the M365 stack, Windows operating systems and active directory is essential.
In return you'll work for a great firm with fantastic culture. The team offer a lot of development and career progression and offer flexible working arrangements typically working in the office one day per week (Bristol city centre). The salary is up to c27k depending on experience.
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