Back to search
- Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues.
- Escalate complex issues to the 3rd Line team and collaborate on solutions.
- Deliver field-based support as required, ensuring timely resolution of on-site challenges.
- Assist with project implementations and migrations alongside the 3rd Line Project team.
- Maintain accurate documentation of tickets and resolutions using the service desk system.
- Proactively identify opportunities to improve service delivery and client satisfaction.
- Proven experience in a 2nd Line Service Desk role, ideally within an MSP environment.
- Strong knowledge of Windows Server, Active Directory, Office 365, and networking (DNS/DHCP).
- Experience supporting virtualised environments (VMware/Hyper-V) is a plus.
- Excellent problem-solving skills and a proactive approach to troubleshooting.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Full UK driving licence (essential for field-based work).
- Competitive salary up to £38,500 per annum.
- Hybrid working environment (2-3 days in our Bristol office).
- Clear career progression to 3rd Line Support or Field Engineer roles.
- Access to training and certifications to support your development.
- A collaborative and supportive team culture.
