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Are you looking for a new exciting opportunity working as a Service Desk Engineer for a successful Service Provider based in Bristol?
This will be a hybrid opportunity with an alternating shift pattern including an afternoon shift.
Main Duties of the Role
- Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
- Manage tickets escalated from 1st line members
- Maintaining internal documentation
- Attending customer site when required
Your Skills and Experience
- Experience within a similar position, ideally in an MSP environment
- Excellent communication skills both written and verbal
- Microsoft Desktop & Server, Exchange, Active Directory, 365
- VMware / Hyper-V
- Configuring and supporting Firewalls and Switches
- Knowledge of ITIL
Salary
- £25,000-£32,000 per annum, depending on experience
