Back to search
Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer for a successful Service Provider based in Bristol?
Main Duties of the Role
- Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
- Manage tickets escalated from 1st line members
- Maintaining internal documentation
- Attending customer site when required
Your Skills and Experience
- Experience within a similar position, ideally in an MSP environment
- Excellent communication skills both written and verbal
- Microsoft Desktop & Server, Exchange, Active Directory, 365
- VMware / Hyper-V
- Configuring and supporting Firewalls and Switches
- Knowledge of ITIL
Salary
- £27,000-£30,000 per annum, depending on experience
