Deskside & Technology Support Analyst

• Must hold Active SC Clearance to start
• Up to £255 p/day - inside IR35
• 6-month contract
• Bristol location - full time on site
• One-stage virtual interview - high-priority role - ASAP start
• Essential experience in 2nd line support, IT Hardware, reviewing tickets

Key responsibilities include:

• Resolve and manage 2nd line incidents and requests, ensuring SLA compliance and user communication.
• Troubleshoot hardware, software, and telephony issues, escalating when necessary.
• Deploy and track IT assets, manage stock rooms, and handle equipment recycling per policy.
• Maintain IT infrastructure, including equipment rooms and conference facilities, and support new site setups.
• Act as an escalation point, support team members, and provide cover for the Team Lead as needed.
• Monitor service performance, review SLA breaches, and contribute to continuous improvement efforts.

We need the Deskside & Technology Support Analyst to have:

• Active SC Clearance to start
• Willing to be full time on-site in Bristol

Key skills required:

• Minimum 4 years' experience in IT Service Management within a corporate environment.
• Proven ability to meet and exceed Service Level Agreements with strong customer service focus.
• Solid technical knowledge of IS services and ability to quickly learn and apply new technologies.
• Proficient in data analysis with working knowledge of Excel/database structures and reporting.
• Valid driving license and willingness to travel between company offices.

To be Considered….

Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHenry or connect with me on LinkedIn, just search Henry Clay-Davies Searchability. I look forward to hearing from you.

DESKSIDE SUPPORT ANALYST KEY SKILLS:

2ND LINE / SECOND LINE / IT SUPPORT / CUSTOMER SUPPORT / IT SERVICE MANAGEMENT / BRISTOL /DEFENCE /SC CLEARED / SC CLEARANCE