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- £25.20 per hour
- Start ASAP, ongoing until the end of February 2025
- 37.5 hours per week
- Manage and prioritise all 2nd line incidents and requests according to defined SLAs
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures
- Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Support the set-up of new offices, sites or projects across the local region
- Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal
- Act as an escalation point for 2nd Line support issues and local service issues
- Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
- Daily analysis of reports from the Team Lead reviewing tickets outside of SLA
- Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead
- A valid driving license is essential as travel will be required to other offices
- Security – Depending on the region you will be asked to apply for security clearance
- Experience in IT Service Management principles and processes
- High level of proficiency and knowledge of working in a Corporate IT environment
- Broad technical understanding of IS services being supported
- Strong business focus and customer service skills
