IT Firstline Support

First Line Support

Our client is currently seeking a motivated and detail-oriented Service Desk Analyst to join their IT team on a temporary basis Based out of their Bristol office you will be responsible for resolving IT issues promptly, contributing to a safe and secure IT environment, and providing excellent customer service to a global team. You will report directly to the IT Service Desk Supervisor and assist with escalating more complex issues when needed.

Responsibilities:

• Investigate and resolve IT tickets submitted to the Service Desk in a timely manner.
• Assist with onboarding and offboarding processes through Active Directory and Microsoft 365.
• Provide hands-on hardware support (laptops, monitors, headsets) and troubleshoot devices.
• Contribute to the creation and maintenance of IT documentation, knowledge base articles, and training materials.
• Manage Service Desk operations, including incident and service request tickets, change requests, and asset inventory.

Experiences Required:

• Experience working on a service desk, providing first-line IT support.
• Experience with ticketing systems (Freshservice or similar) and ITSM processes.
• Ability to troubleshoot and resolve IT issues logically and efficiently.
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.

This is a full-time, temporary role working Monday-Friday 09:00-17:30. The office is based in central Bristol. They are offering £12.60 per hour. For more information, please don’t hesitate to get in touch with Rachitha at Signature.

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities

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