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Job Title: IT Manager/Senior IT Support Engineer
Salary: £40,000 - £50,000
Location: Bristol (office-based position)
- Must have a valid UK/EU driving licence.
A leading EdTech organisation are seeking a motivated IT Manager/Senior IT Support Engineer.
As an IT Manager/Senior IT Support Engineer you will have the opportunity to work with the latest technologies and play a key role in providing high-quality support and services to internal customers.
You will demonstrate a strong work ethic, a can-do attitude, and are always looking for ways to continue to develop themselves.
IT Manager/Senior IT Support EngineerKey Responsibilities:
- Ensure the availability and reliability of internal services
- Establish, maintain, and evolve secure services
- Provide 2nd/3rd line support
- Manage vendor relationships and software licenses
- Maintain endpoint security and manage mobile devices
- Oversee disaster recovery and business continuity plans
- Manage ticket queues and meet internal support SLAs
- Provide technical mentoring to others
Key Requirements:
- Proven experience with Office 365, including, Teams, SharePoint, Azure AD, OneDrive, Microsoft Intune/Autopilot
- General Windows Server, networking, firewalls, switches knowledge
- Strong troubleshooting skills and attention to detail
- Experience in remote support and management
- Mentoring experience
- Understanding of GDPR
Benefits:
- Annual Bonus Scheme, Life Insurance & Workplace Pension Scheme
- Private Medical Insurance and Dental
- 25 days holiday increasing with service + birthday holiday and Holiday Trading
- Exciting Summer and Christmas parties & Fun Team Days
- Recognition programs
- Volunteering Committee
