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We have an exciting opportunity for an IT User Support Analyst to join the Healix offices in Bristol. In this role, you will provide IT support for staff, be the first port of call for IT issues for the Bristol office and be responsible for the smooth running of the IT systems of the company. This role will involve regular communication with staff in Bristol, the IT Infrastructure team in Esher, Surrey, staff members in the business, senior stakeholders, the Head of IT Operations, local IT staff, suppliers and IT departments of third party companies.
Candidate Requirements:
We are looking for an excellent communicator who is delivery focussed , is self-motivated and personable. Our candidate will be able to work with minimal supervision and will take responsibility for the running of the systems and services that support the business. In addition we are looking for someone who:
Essential Experience:
- Windows Server domain administration
- Microsoft 365
- PC setup and configuration
- Active Directory and Group Policies
Desirable Experience:
- Meraki
- VMWare
- DR/BCP
- Replication and clustering technologies
- Firewall configuration
- Cloud technologies (AWS, Azure)
- Microsoft Intune
Essential Qualifications: Degree level education or equivalent
Desirable Qualifications: ITIL v4 Foundation
About The Role
Key responsibilities:
- 1st and 2nd line IT support for the Bristol office and wider operations within the company
- Supporting the group IT Infrastructure
- Day to day management of internal hardware and systems including laptops, desktops, AV, printers, firewalls, internet, servers, soft phones and desktop software
- Monitoring of group systems and escalate incidents where required to senior support teams.
- Administration of company systems (Windows 10/11/Windows Server/VMWare/Linux), network, firewall, backup solutions, AWS, Azure, Microsoft 365
- Liaising with hardware, software and service suppliers for the company
- Proactively making suggestions and seeking solutions to improve operations and productivity for the company
Notes:
- Some out of hours work will be necessary for maintenance of critical systems
- The role is based in Bristol, but occasional travel to Esher, Surrey may be necessary for training and support as part of the group Infrastructure function
- This is an office-based role.
Required Criteria
- Excellent written and spoken English
- 4 Years' plus of user support and infrastructure
- PC setup and configuration
- Active Directory and Group Policies
- Windows Server domain administration
Desired Criteria
- VM ware
- DR/BCP
- Replication and clustering technologies
- Firewall configuration
- Cloud technologies (AWS, Azure)
- Meraki
Skills Needed
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Company Benefits
Commitment to career development
We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.
We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working
Salary
£32,000.00 - £37,000.00 per year
