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Service Desk Analyst

ADLIB
Posted 2 days ago, valid for 11 days
Location

Bristol, City of Bristol BS6 5EX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A BCorp certified scale-up in the travel sector is seeking a Service Desk Analyst with experience in providing first-line support for end users.
  • The ideal candidate should have a strong knowledge of Windows 10 and 11, Microsoft 365 E5 applications, and Azure Active Directory, among other technical skills.
  • This role offers a competitive salary of up to £32,000 and requires experience in a service desk environment.
  • Employees will benefit from a collaborative work culture, 26 days of holiday plus bank holidays, and an annual discretionary bonus of up to 125% of their monthly salary.
  • The position is based in central Bristol, with a current requirement for onsite work five days a week, transitioning to three days in the future.
  • BCorp certified and values led scale-up with unique offering in the travel sector.
  • Microsoft 365, Azure AD, Windows Server, DNS, DHCP etc.
  • Career development, office hours, onsite 5 days per week (moving to 3).
Fast-growing travel business in central Bristol with international offices are looking for a Service Desk Analyst to help them reach new heights with their multi-award winning service.  This BCorp certified market-leader are looking for someone to join their team to support internal employees across the group and be a part of key infrastructure projects as they continue to grow at speed.  As a business they have a genuine focus on responsible tourism, helping customers to travel as sustainably as possible and supporting international renewable projects to drive down carbon.What skills you'll be needing
  • Experience working on a service desk providing first-line support for end users.
  • Strong knowledge of Windows 10 and 11.
  • Microsoft 365 E5 application stack.
  • Microsoft 365 administration.
  • Exchange Online.
  • SharePoint / OneDrive for Business.
  • Exposure to Microsoft Azure and user administration.
  • Azure Active Directory.
  • Microsoft Intune & Autopilot.
  • Exposure to Windows Server.
  • Basic understanding of TCP / IP networking.
What you'll be doingWorking in a fun, friendly team you will be supporting internal employees with a wide range of technical support issues as well as taking part in larger systems project work.  Core duties will be to log and resolve IT issues promptly and effectively, assist in escalating and resolving more complex issues and generally contribute to providing a safe, secure, and enjoyable IT experience. You will be exposed to a wide variety of tickets and technologies and gain experience in Azure as they migrate their services. You will write comprehensive ticket notes, be involved in and run onboarding and ongoing IT training, provide asset inventory updates and process imaging of end-user devices through Microsoft Autopilot and Microsoft Intune.  Other duties will include hands-on testing and troubleshooting of hardware, including laptops, monitors and headsets as well as desk setups, including network cabling.You will need strong analytical, logical troubleshooting skills and be naturally calm under pressure, you will have a logical thought process in troubleshooting with excellent communication skills.What you'll get in return for your talentsAlongside a competitive salary (up to £32K) there’s plenty of great benefits with this one.  You’ll be part of a highly collaborative, ambitious and progressive team for a true market-leader.  There’s an annual discretionary bonus (possibility of up to 125% of your monthly salary), 26 days holiday + bank holidays, enhanced parental leave, pension, volunteering leave, discounts on products, Perkbox, socials and more.  There’s also dedicated learning and development time and you’ll genuinely feel that you work is supported with a strong collective sense of values and purpose.  This is a fantastic opportunity to be part of a fast-growing, values-driven business with a very supportive team.What's nextLike the sound of this one?  Send in your CV or drop me a line for more info.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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