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Support Desk Specialist

Juice Recruitment Ltd
Posted 5 days ago, valid for 17 days
Location

Bristol, City of Bristol BS14 0BL, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Juice Recruitment is seeking a Helpdesk Specialist for a full-time position based in Bristol.
  • The role involves handling incoming and outgoing calls, managing emails, and maintaining internal records.
  • Candidates should have previous customer service experience and IT proficiency, along with strong communication skills.
  • The position requires a high level of attention to detail and a professional telephone manner.
  • The salary for this role is competitive, and applicants should have at least one year of relevant experience.

Juice Recruitment is thrilled to be working with our esteemed client based in Bristol, seeking a dedicated Helpdesk Specialist to join their team on a full-time basis.

Duties include:

  • Handling and prioritizing incoming calls in accordance with client-specific procedures.
  • Managing outbound calls and promptly responding to all emails received through the Helpdesk.
  • Accurately entering and maintaining records across all internal databases.
  • Proactively addressing priority tasks and assisting with follow-up actions on the Helpdesk dashboard.
  • Reporting any issues with equipment to the management team.
  • Supporting supervisors and management as needed, including attending training sessions.
  • Ensuring all staff and visitors adhere to health, safety, and security policies.

Experience:

  • Strong communication skills and the ability to multitask effectively.
  • Previous experience in customer service and IT proficiency.
  • A high level of attention to detail and a professional telephone manner.

For more information, click "Apply Now" or contact Juice Recruitment’s Bristol office today and ask for Isabella!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.