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Juice Recruitment is thrilled to be working with our esteemed client based in Bristol, seeking a dedicated Helpdesk Specialist to join their team on a full-time basis.
Duties include:
- Handling and prioritizing incoming calls in accordance with client-specific procedures.
- Managing outbound calls and promptly responding to all emails received through the Helpdesk.
- Accurately entering and maintaining records across all internal databases.
- Proactively addressing priority tasks and assisting with follow-up actions on the Helpdesk dashboard.
- Reporting any issues with equipment to the management team.
- Supporting supervisors and management as needed, including attending training sessions.
- Ensuring all staff and visitors adhere to health, safety, and security policies.
Experience:
- Strong communication skills and the ability to multitask effectively.
- Previous experience in customer service and IT proficiency.
- A high level of attention to detail and a professional telephone manner.
For more information, click "Apply Now" or contact Juice Recruitment’s Bristol office today and ask for Isabella!
