Technical Service Desk Analyst

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicleSalary: £30,000 p.a + out of hours allowance and benefitsWorking Hours: 37.5hrs between 7:30 – 22:00 (Monday to Friday plus on call )  Certifications: ITIL Foundation, Microsoft (Desirable)

Benefits:  23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution. Responsibilities:• Provide remote Technical Support with occasional customer visits• Provide assistance by phone, email and/or using a ticket management system• Update the internal knowledgebase with issue resolution details• Mentor and assist junior team membersSkills & Experience• Good communication, documentation and customer service skills• Experience of supporting the following:• Microsoft server operating systems• Microsoft Exchange• Microsoft Active Directory• VMware and/or Microsoft Hyper-V (VMware preferred)• Microsoft Office 365• Veeam Backup & Replication• Microsoft Windows Desktop Operating Systems• Experience of working in a busy MSP environment• Experience of configuring and supporting network devices such as Firewalls and Switches• Good understanding of principles of ITIL FrameworkTechnologies & Experience• Veeam Cloud Connect• Microsoft Remote Desktop Services• Citrix XenApp/XenDesktop• Veritas (Symantec) Backup Exec• Symantec Endpoint Protection• Fortinet Firewalls• HPE/Dell SANs• HPE Server Hardware & Switches• Office 365 Migrations• N-Able RMM• PowerShell scripting• Citrix CCA• Microsoft MCP• Knowledge of iOS and Android devices