Customer Solutions Design Specialist UCC

Customer Solutions Design Specialist (UCC) - Secure Communications

Salt is recruiting on behalf of our client, a leading organisation specialising in secure communication solutions for high-security environments. We are looking for an experienced Customer Solutions Design Specialist (Unified Communications & Collaboration - UCC) to join their Secure Design team.

The Customer Solutions Design Specialist will play a crucial role in designing and implementing highly secure, scalable, and efficient Unified Communication & Collaboration (UCC) solutions. The successful candidate will work closely with internal teams and external technology providers to ensure that all solutions align with security frameworks, compliance policies, and best practices.

• Design and implement end-to-end UCC solutions that meet the highest security and performance standards.
• Capture technical requirements and translate them into comprehensive solution designs.
• Oversee the technical architecture of VoIP, SIP, PBX, video conferencing, and enterprise mobility solutions.
• Manage solution validation processes, ensuring compatibility with security and compliance frameworks.
• Support customer migration planning, implementation, and impact assessments.
• Lead technical troubleshooting, root cause analysis, and issue resolution for complex UCC environments.
• Engage with key stakeholders and customers, acting as a trusted advisor for secure communications strategy.
• Provide technical leadership, mentoring, and knowledge sharing within the team.

• Extensive expertise in Unified Communications technologies, including:
  • Fixed voice telecommunications (PBX, VoIP, SIP)
  • Video conferencing solutions
  • Enterprise mobility (4G/5G, EMM, MDM)
  • Cloud-based UCC solutions (PaaS, SaaS)
• Strong experience with leading vendor technologies, such as Cisco, Juniper, Ericsson, Nokia, F5, Palo Alto.
• Hands-on experience in designing, configuring, and commissioning UCC solutions in secure environments.
• Security clearance: Candidates must hold or be eligible for UKSV Developed Vetting (DV) clearance.
• Desirable Certifications:
  • Cisco CCNP Collaboration
  • Ribbon SBC-ISP
  • VMware VCP-EUC
  • Other relevant industry accreditations (e.g., Avaya, Atos, Blackberry, or equivalent UCC technologies)
• Experience in highly regulated environments such as government, defence, or national security.
• Strong commercial awareness and ability to balance technical excellence with cost efficiency.
• Ability to communicate complex technical concepts to a variety of stakeholders.

• Work on high-profile, mission-critical projects within a secure communications environment.
• Competitive salary package with opportunities for career growth and development.
• Collaborate with leading experts in secure communication technology.
• Engage with senior stakeholders and shape UCC security strategies.

How to Apply

If you are an experienced Customer Solutions Design Specialist with a strong background in Unified Communications & Secure Networks, we'd love to hear from you. Please apply with your updated CV, or reach out for a confidential discussion.

*Rates depend on experience and client requirements