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IT Support Technician
- Location:Â Central Bristol (BS1)
- Onsite Role – 5 days per week
- Job Type: Temporary – 6 – 8 weeks starting in the middle of March
- £11.44 per hour – will increase to £12.21 after the 1st April 2025
My client is unable to offer sponsorship for this role
We are seeking a First Line Support Technician to provide IT support and contribute to a dynamic IT environment. This role is essential in maintaining our IT operations and ensuring a seamless experience for a global team
Day-to-day of the role:
- Manage first line Service Desk operations including logging incident and service request tickets, and handling change requests.
- Support a wide range of technologies including Microsoft Windows 11, Active Directory, Microsoft 365 E5, Azure Virtual Desktop, and iOS devices.
- Assist with onboarding and offboarding accounts through Active Directory and Microsoft 365, including organising and processing equipment.
- Provide hardware support, including troubleshooting of laptops, monitors, and network setups.
- Assist in creating and updating solution articles for our knowledge base and help conduct training sessions for staff on new and existing technologies.
- Participate in weekly meetings with the IT Service Delivery Manager to discuss progress and areas for improvement.
Required Skills & Qualifications:
- Experience in providing first-line support for end users on a service desk.
- Good understanding of Windows 10 and 11, Microsoft 365 E5 application stack, and Microsoft 365 administration.
- Familiarity with Microsoft Azure, including Azure Active Directory and Microsoft Intune & Autopilot.
- Basic understanding of TCP/IP networking and some exposure to PowerShell & scripting.
- Excellent team player with strong analytical and troubleshooting skills.
- Good written and communication skills, capable of adapting explanations to suit different user competencies.
Benefits:
- Opportunity to work in a supportive, creative, and dedicated work culture.
- Exposure to a variety of technologies and involvement in larger systems projects.
- Professional development and training in cutting-edge IT solutions.
- Flexible working hours to support global operations.
