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2nd Line IT Support Engineer

2nd Line IT Support Engineer

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Posted 15 days ago, valid for 11 days

Bristol, City of Bristol BS5 9XD

£32,000 per annum

Full Time

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Sonic Summary

The IT Support Engineer (2nd Line) position is based in Bristol, offering a salary of up to £32,000 per annum along with various benefits.
This role is part of a growing Managed Service Provider that is expanding due to new contracts and is looking for motivated engineers to enhance their skillset while providing excellent customer service.
Candidates should have a strong background in technical support, ideally at the second line level, and experience with Microsoft 365, Windows Server, and VMWare.
The position requires a minimum of 2 years of relevant experience and a full UK driving license, with the ability to work flexible hours including a rotating afternoon shift.
Benefits include hybrid working, company pension, healthcare, and social events, among others.

IT Support Engineer (2nd Line)

IT Support Engineer - Bristol - Up to £32,000 per annum + benefits
Brand new roles opened due to growth and winning of new contracts
Benefits including hybrid work, company pension, healthcare & company events and more!

About the client:This is an excellent opportunity for an IT Support Engineer to join an already established, growing Managed Service Provider based in Bristol. They are looking to add motivated Engineers to the team who are looking to use and expand their current skillset, whilst providing excellent service to their large, diverse client base.

The Benefits:

Hybrid working
Company pension
Company social events
Mobile phone allowance
Death in service
Healthcare
& more!

The IT Support Engineer Role:Working flexible hours of your choice between the hours of 7:30am - 6:00pm, your role will be to play a pivotal part in providing exemplary customer service for their clients large and diverse customer base. You will be a point of escalation for IT Support Issues raised from the First Line. There is a shift pattern that currently rotates one week every four weeks, that requires the Engineer to work an afternoon shift to support clients overseas.

IT Support Engineer Essential Skills:

Strong background in technical support, ideally to second line level.
Previous experience of working within an MSP (preferred)
Previous experience using Microsoft 365
Previous experience using Windows Server
Previous experience using VMWare
Strong background with Microsoft stack.
Good knowledge of Networking, Firewalls, Routers

To be considered…

Must live commutable to Bristol
Must have a Full UK Driving License
Must have full right to work in the UK

Please either apply by clicking online or emailing me directly . For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills: VMWare / Windows Server / Windows / Active Directory / Office 365 / Azure / Networking

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