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Field Service / Laptop Break-Fix Engineer

Field Service / Laptop Break-Fix Engineer

IF Recruitment Ltd

Posted 13 days ago, valid for 3 days

Bristol, City of Bristol BS6 5EX

Full Time

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Sonic Summary

The job involves managing queue tickets related to a designated Hub and surrounding spokes, ensuring timely updates and call management to meet service level agreements.
Candidates will also be responsible for Hub stock management, including the asset management of items checked in and out, and managing disposals as per contract requirements.
The role includes triaging and performing hardware repairs on in-warranty kits, as well as liaising with vendors for parts and returns.
Applicants should have at least 2 years of experience in a PC field service or workshop environment, with skills in diagnosing and repairing hardware, particularly complex laptop issues.
The position offers a salary of £30,000 and requires candidates to be willing to undergo SC Clearance and hold a full driving license.

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of 'in Warranty kit’ and liaise with vendors for parts and returns as per contract

Skills

2 year+ experience in a PC field service environment or PC field Workshop environment
Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell - Desktop and Laptop training
Be willing to join an overtime rota.

Candidates must hold or be willing to undergo SC Clearance and hold a full driving license.

Candidates can choose to work out of the following hubs: Hereford, Bristol, Plymouth, Yeovilton, Lincoln, Wolverhampton, Tidworth or London.

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