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IT Support Technician

Robert Half
Posted 9 days ago, valid for 20 days
Location

Bristol, City of Bristol BS6 5EX

Salary

£28,000 - £29,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for an IT Support Technician in Bristol with a salary range of £28,000 - £29,000 per annum.
  • The role involves hybrid work, primarily on-site, and focuses on 1st line support with some 2nd line responsibilities.
  • Candidates should have previous helpdesk experience and strong verbal and written communication skills.
  • Key responsibilities include liaising with third-party suppliers, maintaining logs of hardware/software issues, and providing customer service.
  • Applicants with experience in technologies like Citrix XenApp, Windows Server 2016, and Azure will be preferred.

We are seeking an IT Support Technician to join our client in Bristol, the IT Support Technician will earn £28,000 - £29,000 per annum along with additional benefits and bonus opportunities. The IT Support Technician will have the ability of hybrid work, mainly being onsite, handling mainly 1st line duties with some elements of 2nd line.

Overall, the IT Support Technician should be comfortable working in a team and capable with the below IT Support Technician responsibilities and tasks:

Key Accountabilities:

  • Liaises with 3rd party suppliers and sources IT equipment in a cost-effective manner from recommended suppliers
  • Communicates with internal customers via the Helpdesk, telephone or face to face.
  • Maintains a log of any software or hardware problems detected.
  • Allocates more complex service issues to the relevant IT member.
  • Arranges for external technical support where problems cannot be resolved in house.

Capabilities, Skills and Experience Required

  • Ability to manage time and prioritise requests based on urgency and importance.
  • Previous helpdesk experience
  • Strong verbal and written communication skills
  • Customer service focused.
  • Team orientated attitude to help co-workers, customers and departments with technical problems.
  • Motivation to learn new skills and Technologies.
  • Any real world and hands on experience with the following technologies will differentiate candidates:
  • Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, Network Security protocols
  • Excellent team play
  • Strong communication skills (verbally and written)

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.