FNOL Claims Handler

Salary - £22,308 to £25,000

Mon-Fri, 9am to 5pm (Hybrid working)

Bristol

Do you have a experience within FNOL?

Are you looking for a new opportunity to join a well established business paired with fantastic career progression?

We are looking to recruit a First Notification of Loss Handler (FNOL) within a CPA Team based in our clients Bristol office. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met.

You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed to the Claim Handling team. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of CPA.

Key Skills:

Excellent degree of knowledge of property related claims and principles
Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner
Good degree of IT competency and literacy
Good organisation and time management skills with experience of diary management
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to use initiative and have a positive and enthusiastic attitude
High attention to detail and accuracy of information The role involves:
To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s

The Package:

Competitive salary
Enhanced contributory pension
Performance related bonus
Flexible benefits
Enhanced family leave
Electric car scheme
Voluntary benefits schemes
Birthday holiday
Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office

If this opportunity is something of interest, please apply with an up to date CV and we will be in touch shortly.