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We are currently seeking a motivated and experienced Property Insurance Team Manager to lead a team of claims professionals. You will be responsible for the management of a sizeable team, ensuring the smooth running of day-to-day property claims operations, and delivering exceptional customer service. You will play a key role in achieving departmental targets and improving efficiency in claims handling. Hybrid working pattern with 2/3 on-site days.
Key Responsibilities:
- Lead and manage a team of property insurance claims handlers and underwriters
- Ensure all claims are processed efficiently, accurately, and in a timely manner
- Monitor and review team performance, providing coaching and development opportunities to drive continuous improvement
- Manage team workflow and allocate resources effectively to meet business objectives
- Oversee complex and high-value property claims, offering technical guidance and support
- Develop strategies to enhance customer satisfaction and improve claims outcomes
- Maintain up-to-date knowledge of industry regulations, emerging trends, and best practice
- Ensure adherence to internal processes, compliance standards, and regulatory requirements
- Collaborate with senior management to drive departmental goals and contribute to the wider business strategy
- Handle escalated customer issues to ensure successful resolution
Requirements:
- 5+ years’ experience in property insurance claims (commercial and domestic), with 2+ years direct team management experience
- Minimum Cert CILA/CII
- Any liability experienced could be advantageous
- Excellent leadership, communication, and organisational skills
- Ability to motivate and inspire a team to achieve targets and deliver excellent service
- Proficient in decision-making, problem-solving, and conflict resolution
- Strong focus on customer satisfaction and service delivery
Benefits:
- Competitive salary and performance-based bonus
- Flexible Benefits
- Professional development opportunities
- Company pension scheme.
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment NoteDue to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
