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The Company:
Our client is a successful company specialising in CCTV and integrated security systems
The Job:
On their behalf we are looking for an Operations Administrator in their Yate office, in Bristol
Responsibilities will include:
Dealing with day to day installation department queries on telephone & email
The accurate logging & updating of calls
Ordering kit through suppliers and creating purchase orders
Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers
Dealing with general administrative tasks
Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.
Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.
Liaising with the purchase ledger department in respect of sub-contractor invoice sign offs.
The Person:
For this role our client is looking for the following skills and experience:
Previous within a service industry with a proven track record in delivering excellent customer service at all levels.
GCSE pass in Maths & English or equivalent required
Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express
Excellent communication skills, both written & verbal
The ability to prioritise and proactively manage your own workload, whilst working under pressure
The ability to work on your own initiative & make decisions when required.
Have accuracy and attention to detail
Be a team player with a sense of humour
The Benefits:
Company pension scheme (after probation period)
Company life insurance scheme (after probation period)
Access to Employee Assistance Programme (EAP)
25 days holiday
The Salary:
£23,400
The Hours:
This is a full-time position for 37.5 hours per week and is office based.
The Location:
Yate, Bristol, South Gloucestershire (100% office based)
The Extra Info:
Please note that all employees need to go through an enhanced security screening process including DBS for this company.
