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The Opportunity:
As Showroom Development Manager, your primary focus will be driving improvements within a network of high end ceramic tile showrooms. Your experience within the ceramic tile industry will be called up daily, as will your management skills surrounding staff, processes, and the high end customer experience, which will all culminate in driving sales growth. You will be required to present to the head off Board weekly, whilst also visiting 3 showrooms across the UK per week, and work at home one day per week.
The Role:
- Staff Development & Training: Coach, mentor, and train showroom managers and teams, ensuring they have the skills and motivation to deliver strong sales performance and excellent customer service.
- Process Implementation: Develop and enforce structured best practices for sales, customer experience, and operational efficiency, ensuring consistency across all assigned showrooms.
- Performance Management: Set clear performance expectations, monitor KPIs, and hold teams accountable for achieving targets.
- Customer Experience & Sales Excellence: Ensure showrooms uphold high presentation and service standards, driving customer satisfaction and retention.
- Data Analysis & Reporting: Regularly review store performance metrics, identifying trends and areas for improvement. Provide reports and insights to senior leadership.
- Collaboration with Operations Retail Manager: Work alongside the Operations Retail Manager to align on operational goals and ensure seamless execution of key initiatives.
- Retail Environment Optimisation: Identify gaps in training, skills, or processes and implement hands-on solutions to address them.
- Retail Recruitment: Oversee recruitment for the showrooms, ensuring we build teams that align with and represent the brand we are striving to create.
- Senior-Level Communication: Join senior meetings and prepare, present, and discuss updates, reports, and recommendations on showroom development progress.
- A proven Area Sales or Showroom Manager within the high end ceramic tile industry.
- Proven track record in retail management, staff development, and operational execution.
- Minimum of 5 years experience in a customer-facing retail role, with a focus on performance improvement.
- Experience working across multiple retail locations.
- A structured, process-driven leader who ensures high standards are met and exceeded.
- Strong coaching, training, and mentoring abilities.
- A hands-on, high-energy approach with attention to detail and operational excellence.
- Data-driven mindset with the ability to assess performance and implement improvements.
Competitive salary and benefits plus structured training and potential for career progression within a rapidly growing dynamic company.
Contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover and Healthcare and Cashplan (including shopping, travel and gym discounts).
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
