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Our client is looking for a response repairs surveyor to join them on a temporary contract until August 2024. In this role you will be responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Key responsibilities:
- Carry out pre and post repairs, exchange and re let inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess and specify work required, in consultation with the customer. Order work through the Council's IT systems.
- Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
- Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
- Respond to out of hours queries from the Emergency Call Out centre, as necessary.
You will need:
- HNC or equivalent qualification in a construction field, plus a further period of relevant practical experience to demonstrate competence in the field
- Equivalent knowledge and skill demonstrated from significant and relevant experience in a building, surveying or similar construction related environment.
- Experience of budget management or the ability to manage a budget effectively.
- Full UK drivers licence.
If you have the skills and experience or would like to know more, please apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
