Account Management Executive

Account Management Executive

Location: Bradley Stoke

Salary: £27,000 - £30,000 + OTE

My client based in Bradley Stoke is looking for an Account Management Executive to come on board and join their team. You will be the first point of contact for your customer, building strong business relationships to ensure that you are providing them with the right products for their needs whilst gaining insight into their business strategies and goals. You will be following up targeted and smart marketing campaigns where you will track and develop business opportunities with existing customers and generate new business leads for the business development managers.

Responsibilities:

Build relationships with key decision makers within your clients business.

Deal with administration, focusing on customer retention.

Ensure actions from calls are recorded and followed up in accordance with targets set.

Work with other members of the business to recognise and address new business opportunities for existing clients. Keep active on social media and engage with marketing posts.

Initiate customer meetings with decision makers for the business development managers to present customer proposals and quotations (virtually or in person as appropriate)

Provide accurate sales forecasting of anticipated sales and regular activity reporting.

Manage and develop an account base of existing clients.

Seek out new lead generation opportunities through referrals and introductions.

Responsibility for account development plans

Support colleagues to ensure the business exceeds clients expectations.

Ensure best practice and procedures are followed to ensure professionalism is delivered at all times

Always deliver excellent customer service to existing and prospective clients

Keep abreast of industry and technology developments.

Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Apply THINK values at all times ensuring Teamwork, Honesty, Integrity, No-nonsense, Knowledgeable behaviours applied in everything you do

Skills & Experience:

You will be a highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.

Exceptional customer service skills

Skilled negotiator

Highly organised with an eye for detail

Ability to operate in a fast paced environment

Ability, experience and interest in technology to allow for meaningful discussion with customers

Good understanding of social media to positively promote the business

Confident on the telephone and in online meetings via Teams/Zoom

Commercially minded with good business acumen