Customer Care Coordinator

Customer Care Coordinator - New Build Housing

Bristol

My client is looking to recruit an experincedCustomer care coordinator, as part of the aftercare team. You will be responsible for multiple projects throughout the defects liability period, and liaise between, the customer care team, customer and contractor.

Duties include:
Ensure all calls received into the department are answered professionally and courteously and issues logged appropriately.
Maintain the relevant Customer Service log/monitor.
Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
Liaise with Buying department - order materials as and when required.
Co-ordinate schedule of work for the maintenance team.
Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
Carry out other appropriate ad hoc duties as and when required.
Support the customer and ensure a satisfactory service has been received

For further informatio please contact us