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The Role:
We are seeking a highly organised Full Time Office Administrator with excellent people skills to join our small but busy team, based in Avonmouth, Bristol. In this role, you will provide essential administrative support to ensure the smooth day-to-day administration to the business including answering the telephone, responding to email, customer care, inputting of tickets and general administration. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.
Key Responsibilities will include:
• Respond to client enquiries via phone, email and onsite
• Provide outstanding customer service, addressing and resolving issues promptly.
• Maintain client records and update databases accurately.
• Working with the Depot Manager and the Transport Manager to adjust drivers schedules as needed.
• Communicate with drivers to provide instructions and ensure they have necessary information for collections.
• Weighing in and out loads, including all the necessary paperwork
• Checking waste carrier licences
• Timely data entry of tickets into the company software as a priority.
• Producing reports for Depot Manager, Transport Manager, Accounts, Customers and Directors.
• Manage incoming and outgoing correspondence
• Ensure office supplies are stocked and reorder items when necessary.
• Assist with administrative tasks such as filing, raising purchase orders, and liaising with Accounts department.
• Support management with various ad-hoc tasks as needed.
• Managing E-Commerce website orders and dispatch
The Person:
For this role we are seeking an experienced administrator who has excellent people skills and is very organised.
As well as the following skills and experience:
• Excellent communication skills, both written and verbal.
• Organised.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and adapt to changing priorities.
• Attention to detail
• Works well independently and as part of a team.
• A friendly and professional attitude with a focus on customer service.
The Location:
Avonmouth, BS11, Bristol (100% office based)
The Hours:
Monday - Friday 8:30am - 4:30pm ( ½ hour lunch- 37.5 hours per week)
The Salary:
C £26,000
The Benefits:
29 days holiday including bank holidays, On site parking, Pension, NHS Top UP Scheme after probationary period (3 months)
Other Info:
Basic security vetting to BS7858 & Police NPV3 will be required after the probationary period.
Driving licence
