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Join CCS & Shape the Future of Renewable Energy!
Why Choose CCS?
- Develop new skills with our full training programs, coaching, and mentoring support.
- Grow your career with us, with clear pathways for personal development.
- Enjoy long-term contracts and job security.
- Earn excellent rates of pay that reflect your skills and dedication.
About Us
CCS was established in 2007 to deliver high-quality boiler installation services to social housing customers. Over the years, our diverse team has grown significantly, enabling us to expand our offerings and incorporate cutting-edge technologies. Today, we are at the forefront of renewable energy installations, setting industry standards and leading the way in innovative solutions for our clients.
Be Part of a Growing Team & Apply Today!
If youre ready for a new challenge and want to be part of a forward-thinking company, contact us to learn more about our opportunities. Your journey to a rewarding career with CCS starts here!
Job Purpose:
Provides office services by implementing administrative systems, procedures, and policies, and monitoring projects, planning of works for tradesmen and liaising with the client.
Benefits for working at CCS:
- Pension Scheme, (Auto-enrolment after completion of probation.).
- Buying / Selling of annual leave after successful probation period in the allocated window.
- Potential for enhanced benefits package after two years service, based on performance.
- Professional growth.
- Parking available in office locations.
- Refer a friend bonus scheme.
- Work related training (in-house and external where appropriate).
- 24/7 Employee Assistance Program
Duties:
- Works within the admin team, assisting where directed, in a pro-active and professional manner.
- Takes ownership, and controls the company process for scheduling & job management, adding them to the system (Protean) and providing updates and reports as requested.
- Control, and deliver service appointments and repair appointments in line with CCS operating protocol and manage engineer diaries and appointments with a focus on compliance servicing and testing.
- Liaison with engineers both morning and afternoon to ensure efficient planning and delivery of service and repairs. Dealing with the required outputs and reporting as directed.
- Managing customer calls, outbound appointment setting, issuing letters, manage job stages and visits in Protean management system (CRM system)
- Work with existing team to provide assistance as required for allocating, scheduling and booking of work, particularly when covering holiday and sickness.
- Assisting with booking of appointments, parts, follow on works and reporting daily on current works and jobs, appointments.
- Assist with requesting parts and organizing material orders with procurement team.
- Reporting daily to line manager on all works in progress, quality check visits and defects.
- Overall management of entire contract and engineers daily in close liaison with technical supervisors & managers to ensure efficiency and top levels of customer service provided
- Maintain administrative service in strict compliance with company operations manual.
- Dedicated daily control of company IT system and stages daily to manage real time communication on repairs and compliance related jobs.
Skills/Qualifications:
Reporting skills, administrative writing skills, Microsoft Office skills, managing processes, organisation, analysing information, professionalism, problem solving, supply management, inventory control and verbal communication.
Experience Required:
- Exceptional Customer Focus.
- Attention to detail.
- Excellent IT knowledge and experience of managing appointments and scheduling.
Personal Attributes
- You pride yourself on truth and share knowledge for the greater good.
- You are committed to improvement and are an active team participant.
- You accept responsibility for your role and promote ownership in others.
- You have a desire to be successful and achieve goals, whether small or large.
- You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
