- Desk Adjuster / Property Claims Technician
- Remote / Attached to Bristol office
- Cert CII
- Empathising and engaging with the customer to ensure that they are treated as an individual.
- Taking the time to consider the impact of the claim and the required claim stages on the customer.
- Maintaining confidentiality and high personal ethical standards throughout.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
- Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
- Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.