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Property Claims Team Manager
Full time / Permanent
Monday-Friday 35 hours p/w (hybrid working)
Up to £45,000 DOE
Do you have property claims experience?
Are you currently working as a manager or would you be looking for that next step into management?
MPJ Recruitment are proud to be working with a UK leading business based in the Bristol area.
We are currently looking to expand our Property Claims Division by adding a valued leader to the team. We're looking for a passionate property claims individual who is either currently working at management level or an individual who has the skills and attributes to move into a team manager level role.
Property Claims Team Manager Key Skills:
- Excellent degree of knowledge of Property related claims and principles
- Excellent communication skills, both oral and written, with the ability to coach and mentor
- Demonstrate personal and professional integrity, and act as a role model by leading by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
Property Claims Team Manager role:
- To demonstrate a high level of technical quality, accuracy, and service delivery
- To manage the day-to-day operations of the team at the Bristol office
- To provide exceptional customer service at all times and adhere by best practice
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To work closely with the other team managers to ensure service is delivered to the highest possible standard
- To promote and support the TCF principles
- To ensure team adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues and complaints
- To assist with ensuring that monthly productivity targets are achieved, and fee outputs are in line with budgetary requirements
- To participate in client liaison, development, and account management
- To produce, interrogate and analyse management information to identify trends, failures, and recommend improvements in service and delivery
- To hold monthly team meetings in person and via Teams, promoting open dialogue within the team
- To carry out individual quarterly 1-2-1’s and document feedback for on-going development and performance, and ensuring key objectives are being met
Property Claims Team Manager Benefits:
- Enhanced contributory pension
- Fully funded qualifications
- 32 days holiday
- Hybrid working
- Excellent progression opportunities
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Please click APPLY if you would be interested in finding out more!
